Data protection

At Lunevio, we are committed to maintaining the privacy and security of your personal information. As an organization, we adhere to the General Data Protection Regulation (GDPR) (EU) 2016/679 and ensure transparency and accountability in the handling of your data.

What information do we collect?

  • Your first and last name
  • Your email address
  • Your physical address
  • Your phone number
  • Information about your browser and device
  • Your behavior and navigation on the website

Why do we collect this information?

We collect your contact information to process and fulfill your orders and ensure the timely delivery of your packages. We also collect technical data and analyze your behavior on the website to improve your shopping experience and personalize our services.

How do we use your information?

We work with trusted third-party companies to provide you with the best possible service. These companies may access your personal information, but only to carry out their obligations to support our business.

  • Payment services use your credit card information to process transactions securely.
  • Manufacturers and warehouse keepers use order details to prepare your package.
  • Postal services rely on your name and address for timely delivery.
  • Bulk mailing services use your email address for subscribed communications.

By continuing to use our webshop, you agree to the use of your personal information for the purposes stated above. If you do not agree to these terms and conditions, we ask you not to use our website.

Your rights and choices:

You have the right:

  • Request a copy of the personal information we hold about you.
  • To request deletion of your personal information from our system.
  • To withdraw your consent for us to use your data.

For inquiries or requests regarding your personal information, please contact us at contact@lunevio.com .

We are committed to ensuring the security and confidentiality of your personal information. Your cooperation and trust are extremely important to us.

At Lunevio, your privacy and the information you provide to our SMS service is our top priority. You can expect to receive SMS messages related to your order, such as abandoned order reminders, text marketing offers, transactional texts and review requests. Your opt-in information and consent to text messaging will not be shared with any third parties other than our messaging partners who help operate and manage our text messaging program.

In addition, our website uses cookies to track the items you have added to your shopping cart, including cases where you have abandoned your checkout. This information is critical to determining when to send SMS shopping cart reminder messages to improve your shopping experience with us. We treat your personal information with the utmost care and adhere to industry-standard security measures to protect your information.

Thank you for choosing Lunevio.